Information for Hill Country Web (HCW) wireless internet installation
Setup fees and the first monthly charge
• $350.00 Installation fee upon completion
• A prorated monthly charge will be calculated and charged for the initial service period based on the
install date to end of month. Afterwards, your account will be charged on the 1st of every month for
your monthly service.
• Refer to the HCW website for speed/monthly fee rate
Our installation service includes installing the antenna, wiring from the antenna into Client’s location and then
to the router. In rare cases, the service requires a stronger antenna or extended mast. The cost of installation
will be higher. Any changes to the installation fee require Client agreement before completing the installation.
Revolving Monthly Charge Our service requires a credit card on file for installation and monthly billing.
Equipment Ownership and Maintenance All equipment provided by HCW is the property of HCW. The
maintenance and upkeep of installed equipment is the responsibility of the Client.
Router Information HCW does not provide or maintain routers.
During installation, if you require HCW to setup your router Network, the additional fee is $50.
At router setup, the Client must be present with QR capable phone to configure the router. After router setup,
any issues with your router will be handled by the IT support line for your router’s manufacturer.
We suggest Linksys VELOP mesh style routers for our hill country environment.
Cancellation of service
• All cancellations require a 30-day notice
• Cancellation before 6 month – $350 termination fee
• Cancellation between 6 to 12 months – $200 termination fee
Please call to reserve your spot for installation and to place your credit card on file for the setup/monthly
service. Refer to the HCW website for speed rate and monthly fee.
By providing your payment method, you agree to these terms.
If you have any questions or concerns, contact us. HCW Team 512-264-8440